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Three quality attributes - availability, performance and security - of social media services used in higher education: A cross-cultural analysis with IS/ICT students
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Three quality attributes - availability, performance and security - of social media services used in higher education: A cross-cultural analysis with IS/ICT students
Quality of Information and Communication Technology (ICT) services can be evaluated in many ways according to various attributes. In our study we focus on the evaluation of ICT services regarding three quality attributes, namely availability, performance and security. We designed a survey instrument so as to investigate the significance of these quality attributes in social media. The target group of the survey was ICT and Information Systems (IS) students from Finland and Greece. In this paper, we compare, analyze and present data which we collected from two universities, one from Finland and one from Greece. The analysis of the results indicated that in both countries security is a major issue compared to availability and performance in the design and use of social media in higher education (HE). However, some cultural differences were found in this survey. For example, in Finland, the respondents appreciated far more availability and performance attributes. The results also showed that malicious software and applications, as well as phishing attack are the most notable security threats in both countries and it is a significantly more serious threat based on Greek perspective. When discussing the availability attribute, our results showed that errors in the logic of the software and disruptions in planned maintenance are major concerns. Furthermore, our results from the performance attribute showed that network performance is the main issue. However, significant differences between Finland and Greece concerning detailed availability and performance variables were not found.
Makkonen, P., Lampropoulos, G., & Siakas, K. (2019). Three quality attributes-availability, performance and security-of social media services used in higher education: A cross-cultural analysis with IS/ICT students. E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, 520–527. https://www.learntechlib.org/p/211121
Quality of Information and Communication Technology (ICT) services can be evaluated in many ways according to various attributes. In our study we focus on the evaluation of ICT services regarding three quality attributes, namely availability, performance and security. We designed a survey instrument so as to investigate the significance of these quality attributes in social media. The target group of the survey was ICT and Information Systems (IS) students from Finland and Greece. In this paper, we compare, analyze and present data which we collected from two universities, one from Finland and one from Greece. The analysis of the results indicated that in both countries security is a major issue compared to availability and performance in the design and use of social media in higher education (HE). However, some cultural differences were found in this survey. For example, in Finland, the respondents appreciated far more availability and performance attributes. The results also showed that malicious software and applications, as well as phishing attack are the most notable security threats in both countries and it is a significantly more serious threat based on Greek perspective. When discussing the availability attribute, our results showed that errors in the logic of the software and disruptions in planned maintenance are major concerns. Furthermore, our results from the performance attribute showed that network performance is the main issue. However, significant differences between Finland and Greece concerning detailed availability and performance variables were not found.
@inproceedings{makkonen_2019_three,
title = {Three quality attributes-availability, performance and security-of social media services used in higher education: A cross-cultural analysis with IS/ICT students},
author = {Makkonen, Pekka and Lampropoulos, Georgios and Siakas, Kerstin},
booktitle = {E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education},
pages = {520--527},
year = {2019},
country = {USA},
organization = {Association for the Advancement of Computing in Education (AACE)},
url = {https://www.learntechlib.org/p/211121}
}
